If you have concerns or questions of a technical nature regarding the
website itself or if you have ideas or suggestions for ways to improve
our site, please contact our Webmaster directly at:

This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Please - no solicitations or non-site specific emails to this address.

=========================================
ISSUES WITH A PRODUCT THAT YOU ORDERED FROM
THE GLAZER-KENNEDY WEBSTORE?

Send all correspondence to:

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Glazer-KennedyWebstore.com
4 Glyndon Drive
Suite 2-i
Reisterstown, Maryland 21136

Toll Free: 1-(866) 553-6633

IF YOU ARE HAVING PROBLEMS ORDERING ONLINE or
prefer to pay by an alternate payment method, 
please note the following additional ways that
you can place your order with us:

>>>> ORDER BY FAX <<<<<
Fill in the order page, print out the form and
fax back the completed order page from our shopping cart to:

FAX: (410) 296-3973


>>>> ORDER BY MAIL <<<<<
If you would like to send us your order via mail,
please completely fill out the information on the
order page from our shopping cart, print it out and
mail it along with your chosen method of payment to:

4 Glyndon Drive
Suite 2-i
Reisterstown, Maryland 21136

Checks and/or Money Orders should be made payable to:

Glazer-Kennedy Webstore

Please be aware that your check or money order must clear before
we can process your order. 

>>>>> QUESTIONS? <<<<<

For the fastest response email your customer service questions to:

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IF YOU PREFER TO CONTACT US BY PHONE:

(866) 553-6633

and include your email address as well as your phone number so that we can better serve you.


=========================================

HOW TO CONTACT THE GLAZER-KENNEDY INSIDER'S CIRCLE

By Mail:

Glazer-Kennedy Insider's Circle
401 Jefferson Ave
Towson, MD 21286
United States

Telephone: (410) 825-8600 ext. 121

Fax: (410) 825-3301

NOTE: For any questions concerning your membership please contact the
Glazer-Kennedy Insider's Circle office at (410) 825-8600 ext. 121

=========================================

HOW TO CONTACT DAN KENNEDY

Dan Kennedy welcomes your communications. He is available, schedule
permitting, for speaking and seminar engagements, consulting,
copywriting assignments, and video and infomercial production projects.
To contact Dan Kennedy concerning any of these or similar matters, it is
best to write or, if speed is important, to fax.

You may write to Dan Kennedy at:

5818 N. 7th Street #103
Phoenix, AZ 85014

or fax 602-269-3113 twenty-four hours a day, seven days a week.

His office phone number is 602-997-7707.

Dan's office does NOT have e-mail.

=========================================

HOW TO RETURN ITEMS YOU HAVE PURCHASED FROM THE GLAZER-KENNEDY WEBSTORE
/OUR RETURN POLICY

NOTE: For any questions concerning your membership please contact the
Glazer-Kennedy Insider's Circle office at (410) 825-8600 ext. 121

Items purchased at "the internet's only authorized source for Dan Kennedy
and Glazer-Kennedy products, the Glazer-Kennedy Webstore", are entitled
to "Dan Kennedy's 12-month 100% satisfaction guarantee”. If, for any
reason within the first 12 months, you aren't 100% satisfied with your
purchase you can return it to us for a refund of your purchased price.

In order to make sure your return is handled properly please read the
following:

In order to receive a full refund of your purchase price (less shipping &
handling charges), please make sure to follow the directions below:

1) First of all, you must have purchased the item from the Glazer-Kennedy
Webstore. This may sound crazy, but it's incredible the calls and e-mails
we get from people who have purchased a "supposed" Dan Kennedy product
from some other person or company posing as the "Real Thing", selling
"less than authorized" (putting it nicely!) copies of our products. We
are the ONLY AUTHORIZED PLACE ON THE WEB FOR DAN KENNEDY AND GLAZER-KENNEDY
PRODUCTS ... PERIOD! If you don't buy it from us, don't come crying to us
demanding a refund!

2) You must receive a return authorization number BEFORE RETURNING your
product. This is extremely important!

3) You must return the products to the address specified in your
return authorization. DO NOT SEND YOUR PRODUCT BACK TO GLAZER-KENNEDY
INSIDER'S CIRCLE OFFICES UNLESS SPECIFICALLY DIRECTED TO DO SO IN THE RMA YOU
RECEIVE! Also, please do not return your products to the shipping address
that your product was originally shipped from - we use many different vendors
for fulfillment and they are not responsible for items returned to them
directly and doing so may impact your refund request.

4) The returned package must include ALL PARTS of the ordered product, including
but not limited to, all forms and bonus materials and original packaging if
applicable.

To receive a return authorization:

Send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to request a return
authorization number and a shipping address where you are to ship back your
returned item(s) to. Please provide as much detail as possible regarding your
original order: name, order id, product, and date if available. As soon as we
have processed your request you will receive an email with instructions
where to send the return.

Please return all products in like new condition with original packaging if
applicable. Once we receive your complete returned package, we will process
your refund for the purchase price, less shipping and handling charges. Your
refund payment will be in the same manner of your original payment, i.e. if
you paid by credit card, your refund will only be credited to the same
credit card used for the purchase.

Failure to comply with the above procedures may result in a restocking
fee of 10% of the product purchase price.

=========================================

PROBLEMS RECEIVING OUR EMAILS?

If you aren't receiving Successful Marketing Strategies emails, do the
following:

a. Check your 'spam' folder- mark messages from Dan Kennedy
( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , and also *@dankennedy.com, *@glazer-kennedywebstore.com) as
'not spam'.

b. Refer to the whitelisting procedures below:

How To White List Emails

To make sure you don't ever miss a single issue our Successful Marketing Strategies, please follow the instructions according to your type of email account.

YAHOO

To ensure your email alerts are delivered to your Yahoo inbox (not the Bulk Mail or Junk Mail folder), you can instruct Yahoo to filter it to your inbox. Here's how:

1. Open your Yahoo mailbox
2. Click Mail Options
3. Click filters
4. Next, click add filter
5. In the top row, labeled From Header: make sure contains is selected in the pull-down menu.
6. Click in the text box next to that pull-down menu, then enter the address This e-mail address is being protected from spam bots, you need JavaScript enabled to view it (Please select the email address from the list provided, if available. Repeat this process with the address This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and *@dankennedy.com).
7. At the bottom, where it says Move the message to: select Inbox from the pull-down menu.
8. Click the Add Filter button again.

HOTMAIL

If you are using Hotmail, you can ensure that your email alerts are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

1. Click the Options tab
2. Select Safe List (under heading Mail Handling)
3. In the space provided, enter the address This e-mail address is being protected from spam bots, you need JavaScript enabled to view it (and then repeat the process for This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and *@dankennedy.com)
4. Click add
5. When you see the address you entered in the Safe List box click OK

AMERICA ONLINE (AOL)

If you are using AOL, you can ensure that your email alerts are delivered to your inbox by setting your Mail Controls. Here's how:

1. Go to Mail Controls
2. Select the screen name we're sending your email to
3. Click Customize mail Controls for this screen name

For AOL version 8.0: Select allow email from all AOL members, email address and domains.

1. Click next until the save button shows up at the bottom
2. Click save



if you use AOL or Hotmail

c. If you have never received them, you may have mis-entered your email.
Re-subscribing will normally solve this problem. There should not be a delay
longer than about 3 days between Successful Marketing Strategies emails.

=========================================

PROBLEMS VIEWING OUR SITE?

If you find that you are seeing major errors in the display of this
site, such as text spilling out of the columns and/or overlapping that
prevents you from reading content, be advised of the following:

This site is best viewed with Firefox 1.x (or later) or Internet Explorer
6 (or later) in Windows XP. If you use Max OS X, you may wish to use Safari
instead of IE or Firefox. Windows 2000 users may experience graphical bugs.

If you are using older browsers (IE 5, Mozilla, Netscape) or Operating
Systems (Windows ME/98/98SE/95, Mac OS 9.x), or certain other third-party (or
less commonly used) browsers such as Opera or iRider, you may also
experience limited functionality or visual errors. The best solution
will be to upgrade your browser or operating system as there are
numerous conflicts between new and old operating systems and browsers.

Additionally, some features do not work in older operating systems or
browsers. Go to:

http://www.microsoft.com

for the newest version of Internet Explorer;

Go to:

http://www.getfirefox.com

for the newest version of Firefox.